FAQ

Frequently asked questions

Orders & delivery

How long will my order take?
We pack within 1–3 working days. Delivery is then 5–10 working days to Ireland and 6–12 to the UK. Full details are on our Shipping Policy page.

Is delivery free?
Yes, on orders over €50. Below that, the cost is shown at checkout before you pay.

Where do you deliver?
Ireland and the United Kingdom. If you're elsewhere in Europe, email us — we can usually arrange it.

How do I track my parcel?
You'll get a tracking number by email when it's dispatched. Enter it on our Track my order page. Tracking can take 24–48 hours to start updating.

Will it arrive before Christmas?
Order by 10 December for Ireland and 8 December for the UK and it should. After that we can't promise — the carriers are at their busiest.

Can I change my address after ordering?
Only if it hasn't been dispatched. Email us straight away and we'll try.

The socks

What size are they?
One size fits all — roughly UK 3–9 / EU 36–43. The knit stretches quite a lot.

Can I wash them?
Yes — machine wash at 30°, inside out, and dry flat. Don't tumble dry, and don't iron the animal.

Will the animal fall off?
It shouldn't. Each one is stitched on rather than glued. If yours comes loose, email us and we'll replace the pair.

Can I wear them outside?
They're house socks. The sole grips on floorboards but they aren't made for shoes or pavements.

Are they itchy?
No. They're a soft acrylic-wool blend, chosen specifically because pure wool is scratchy for a lot of people.

The watches

Are they new or second-hand?
New, in a vintage style. They're chosen individually, not mass-ordered.

Do they come with a battery?
Yes, fitted and running.

Are they waterproof?
Splash-resistant, not waterproof. Take it off before a bath or a swim.

Returns & payment

Can I return something?
Yes — 14 days to tell us, 14 more to post it back. See the Refund Policy.

Something arrived damaged.
Send us a photo and your order number. We'll replace it or refund you, postage included, and you usually won't need to send it back.

Is payment secure?
Yes. Card details go straight to our payment provider — we never see or store them.